This Refund Policy applies to all paid purchases of SideStash Gold and SideStash Platinum. Please read it alongside our Terms of Service and Privacy Policy.
Our Commitment
We want you to feel completely confident when purchasing SideStash. Because SideStash has a fully functional free tier, you can try the core product before spending a single dollar. But if you upgrade and find the premium features aren't right for you, we'll make it right.
What Qualifies for a Refund
- Refund requests submitted within 14 days of the original purchase date
- Purchases of SideStash Gold ($8) or SideStash Platinum ($18)
- Any reason — if it's not working for you, that's enough
What Does Not Qualify for a Refund
- Refund requests submitted more than 14 days after the purchase date
- The SideStash free tier (there is no charge, so no refund applies)
- Purchases made fraudulently or in violation of our Terms of Service
- Requests to downgrade from Platinum to Gold (we can discuss this case by case — just reach out)
How to Request a Refund
Requesting a refund is straightforward:
Email us
Send an email to YOUR_SUPPORT_EMAIL with the subject line "Refund Request."
Include your order details
Include the email address used for your purchase and your Paddle order number (found in your purchase receipt email). You do not need to explain your reason.
We process it
We will process your refund through Paddle within 2 business days. Paddle will return the funds to your original payment method, typically within 5–10 business days depending on your bank.
What Happens After a Refund
Once your refund is processed, your license key will be deactivated and your account will revert to the free tier. You are welcome to continue using SideStash on the free tier indefinitely.
Processing and Timing
Refunds are processed by Paddle, our payment provider. Once we initiate the refund, the timeline for funds to appear in your account depends on your payment method and bank — typically 5–10 business days. We have no control over this timeline once the refund has been submitted.
Questions
If you have any questions about this policy or your specific situation, please don't hesitate to reach out:
We're a small team and we read every message. We'll get back to you promptly.